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Turn guest reviews into return visits

Every guest review is an opportunity. RepliFast replies with warmth, recovers from service slips, and answers every guest in their own language, so one-time guests come back and you get time back from the front desk.

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  • Approved for the GBP API
  • 5-minute setup
  • No credit card

Your hotel

Priya N.

3 days ago

Wonderful stay! The staff went above and beyond when we mentioned it was our anniversary. The champagne and chocolates were such a lovely surprise!

Response from the owner2 days ago

● Posted by autopilot
Glad we could make your anniversary a little more special. The team enjoyed putting that together. Hope to see you back for your next visit!

Daniel R., 3 stars: “Nice hotel but our room faced the street and it was very noisy at night. Couldn’t sleep well. Otherwise good.”

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Example reviews and replies.

In short: RepliFast automates Google review replies for hotels and hospitality with AI. It thanks happy guests and recovers from service slips in your property’s voice: auto-approve the positive ones and handle the rest yourself. Approved for the Google Business Profile API, 5-minute setup, from $12/mo billed annually ($15/mo monthly), with a free tier and 14-day Pro trial.

81%

of travelers always read reviews before booking

15-25

average reviews per week for busy properties

6 hrs

weekly time savings

3.9x

more likely to book with responsive hotels

Sources: BrightLocal Local Consumer Review Survey 2026; TripAdvisor Management Response Study

Hospitality-specific challenges

  1. 01

    24/7 guest experience

    Guests leave reviews at checkout, at 2 AM from their room, or days after their stay. Timely responses show you’re attentive, even when you’re managing the front desk.

  2. 02

    Service recovery

    When a guest has a bad experience, a noisy room, slow service, an amenity issue, your response is your chance to win them back. The right words turn critics into advocates.

  3. 03

    Amenity feedback

    Guests love mentioning specific details: the breakfast, the pool, the WiFi. Personalized replies that acknowledge those touches show you care about the details.

Replies that match your hospitality style

Warm, specific, and unmistakably yours.

Your hotel

Example reviews

Priya N.

3 days ago

Wonderful stay! The staff went above and beyond when we mentioned it was our anniversary. The champagne and chocolates were such a lovely surprise!

Response from the owner2 days ago

Glad we could make your anniversary a little more special. The team enjoyed putting that together. Hope to see you back for your next visit!

Daniel R.

1 week ago

Nice hotel but our room faced the street and it was very noisy at night. Couldn’t sleep well. Otherwise good.

Response from the owner6 days ago

Sorry the street noise kept you up. Next time, just ask for a courtyard-facing room when you book. Much quieter. Reach out to us directly and we’ll make sure that’s sorted for your next stay.

FAQ for hoteliers

Something else? Ask me directly.

Can I set different tones for different guest segments?

Yes. Your boutique B&B might read warm and personal while your business hotel stays more professional. Each property is its own location in RepliFast, with its own voice and rules.

How does RepliFast handle complaints about specific staff members?

The reply acknowledges the guest’s experience without throwing staff under the bus. It focuses on your commitment to service and offers to make things right. Professional and solution-oriented.

Can responses mention our amenities and services?

Yes. Add a custom instruction like "mention our complimentary breakfast" or "reference the spa when appropriate," and the AI weaves those into replies to show what makes your property special.

What about late-night or international reviews?

This is where RepliFast shines. With auto-approve rules for 4 and 5 star reviews, guests get a reply within minutes, even at 3 AM their time, and in the language they wrote in. Speed impresses guests and shows you’re attentive.

Will this help increase our booking rate?

Properties that respond to reviews consistently tend to convert better. Potential guests reading your thoughtful replies see an engaged, caring property, exactly where they want to stay.

Turn every review into a return visit

Delight guests with thoughtful responses, even while you’re managing check-ins. Every guest gets an answer, and you get time back at the desk.

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