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Restaurant review management that never sleeps

Diners review you at midnight, during the brunch rush, while you’re prepping for service. RepliFast drafts a reply to every one in your restaurant’s voice, posts the kind ones, and keeps the complaints for you.

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  • Approved for the GBP API
  • 5-minute setup
  • No credit card

Your restaurant

Sofia R.

5 days ago

Best pasta I’ve had outside of Italy! The service was impeccable and the atmosphere was perfect for our anniversary dinner.

Response from the owner4 days ago

● Posted by autopilot
So glad you enjoyed the pasta! That recipe is one of our chef’s favorites. Happy anniversary to you both, hope to see you again soon.

Tyler M., 2 stars: “Ordered delivery. Fries were cold and soggy, burger was overcooked. Won’t order again.”

Waiting for you

A draft is ready. Nothing posts until you OK it.

Example reviews and replies.

In short: RepliFast automates Google review replies for restaurants with AI. It handles 5-star praise and food complaints professionally, in your restaurant’s voice. Auto-approve the positive ones, review the negatives yourself. 5-minute setup, from $12/mo billed annually ($15/mo monthly).

94%

of diners check reviews before choosing a restaurant

12-15

average reviews per week for busy restaurants

Minutes

for a new review to reach your dashboard on paid plans

80%

of diners prefer restaurants that respond to all of their reviews

Sources: BrightLocal Local Consumer Review Survey 2026; Google Business Profile Help

We know the struggle

Running a restaurant is already a 70-hour week. Review management shouldn’t add to it.

  1. 01

    Reviews come in at all hours

    Diners review you at midnight, early morning, during the lunch rush. By the time you get a moment, you are exhausted or it has been days.

  2. 02

    Food complaints sit heavy

    That 2-star review about cold fries or slow service nags at you. You know you should reply, but writing the perfect response while you are already stressed? Easier to just not.

  3. 03

    No time during service

    Between seating guests, running the kitchen, and the million other things that need you, review replies fall to the bottom of the list. Again.

Replies that sound like you wrote them

RepliFast learns your restaurant’s voice, casual diner or fine dining, so every reply reads like you wrote it yourself.

Your restaurant

Example reviews

Sofia R.

5 days ago

Best pasta I’ve had outside of Italy! The service was impeccable and the atmosphere was perfect for our anniversary dinner.

Response from the owner4 days ago

So glad you enjoyed the pasta! That recipe is one of our chef’s favorites. Happy anniversary to you both, hope to see you again soon.

James W.

1 week ago

Food was good but waited 45 minutes for a table even with a reservation.

Response from the owner6 days ago

Sorry about the wait, that’s on us. We had a rough night with reservations. We’d love a chance to make it up to you. Drop us a line and your next appetizer is on the house.

Tyler M.

2 weeks ago

Ordered delivery. Fries were cold and soggy, burger was overcooked. Won’t order again.

Response from the owner13 days ago

Really sorry about the delivery experience. Cold fries and an overcooked burger is not what we want leaving our kitchen. Please reach out directly with your order number and we’ll make it right.

Aisha K.

3 weeks ago

Love this place! The staff always remembers my name and my usual order. Great neighborhood spot!

Response from the owner20 days ago

That’s exactly what we love to hear. Our team really does enjoy seeing the regulars. See you next time!

Manual vs automated review management

Swipe the table sideways to see every column.

TaskManual processWith RepliFast
Monitor for new reviewsCheck manually several times a dayAutomatic alerts
Draft replies to 10 reviews2 to 3 hours10 minutes, just approve
Respond to late-night reviewsWait until the next dayInstant auto-replies
Handle negative reviewsStressful, often delayedProfessional drafts instantly
Weekly time commitment5+ hours30 minutes

How do you automate review responses for a restaurant chain?

Connect the Google account that manages your restaurants once, and RepliFast answers every new Google review at every location, in each restaurant’s own voice, under rules you set.

  • New reviews reach RepliFast within minutes on paid plans, and each one gets a draft in the language the guest wrote in.
  • Every location keeps its own brand voice, signature and star-rating rules, so a burger bar and a fine-dining room in the same group sound like themselves.
  • With autopilot on Pro, 4 and 5 star replies post on their own and 1 to 3 star replies wait for your approval by default. 1 and 2 star replies never post without you.
  • Context check holds low-star reviews that name a staff member or describe a specific incident, and asks you for one line instead of guessing.

Pricing is per location with no location cap. Pro is $29/month for the first restaurant, then $12 each for locations 2 to 5, $5 each for 6 to 15 and $3 each from 16 on. A group of 3 pays $53/month, 5 pay $77 and 10 pay $102, or $444, $660 and $885 a year billed annually. On Starter, where you approve every reply yourself, the same groups pay $33, $51 and $71 a month.

The 14-day trial covers up to 3 restaurants with 15 posted replies each, no credit card. RepliFast answers Google reviews only. It does not reply on Yelp, TripAdvisor, Facebook or OpenTable, and there are no team seats: the group shares one login.

Prices in USD. VAT or sales tax is added at checkout where applicable. Every group size is priced on the multi-location page.

Common questions from restaurant owners

Something else? Ask me directly.

Will the replies sound like our restaurant’s voice?

Yes. Set the tone to casual for a burger joint, elegant for fine dining, or family-friendly for a neighborhood spot. You can also add custom instructions like "always mention our daily specials" or "use warm, Italian-inspired language."

What about food quality complaints?

It handles sensitive situations professionally. For a negative review about food or service, it drafts an empathetic response that acknowledges the issue and offers to make it right, turning a potential disaster into a chance to show you care.

Can I auto-approve positive reviews but handle complaints myself?

Yes. Many owners auto-approve 4 and 5 star reviews so they post instantly, while keeping 1 to 3 star reviews for manual approval. Hands-off for the routine stuff, in control for the moments that need your personal touch.

How quickly can I get set up?

About 5 minutes. Connect your Google Business Profile, set your restaurant’s tone, and you’re ready. Your existing reviews sync automatically. No training sessions, no IT department needed.

Will customers know the replies are AI-assisted?

They read like you wrote them. The replies reference specific details from the review and use your restaurant’s voice. Most customers can’t tell, and they appreciate the quick response.

Can RepliFast handle food allergy complaints in reviews?

Yes. When a review mentions allergies or dietary concerns, it drafts a response that takes the issue seriously, acknowledges the concern, and invites the reviewer to contact you directly. It never dismisses a health-related complaint.

Does RepliFast work for multi-location restaurant chains?

Yes. Both paid plans are priced per location with no location cap. Starter is $15/month for the first location, then $9/month each for locations 2 to 5, $4 for 6 to 15 and $2 from 16 on ($144/year, then $81, $36 and $18 per location billed annually). Pro is $29/month, then $12, $5 and $3 in the same ranges ($228/year, then $108, $45 and $27). A 4-location group pays $65/month or $552/year on Pro, a 10-location group $102/month. Each location gets its own review feed, brand voice and star-rating rules. The free trial covers up to 3 locations with 15 posted replies each.

Can RepliFast respond to reviews in multiple languages?

Yes. The AI supports dozens of languages. When a customer reviews you in Spanish, German, French, or another language, the reply comes back in that same language. Handy for tourist areas and diverse neighborhoods.

Seasonal restaurant? RepliFast has you covered.

Summer rushes, holiday seasons, festival weekends. When you’re busiest, reviews pour in the fastest, and that’s exactly when you have the least time to respond. RepliFast’s autopilot keeps replying while you focus on the dining room.

“We have more than 2k reviews, and during touristic season, we are flooded with new ones. Too many for our staff to handle additionally. But now with RepliFast, we can focus on our customers while it handles the replies.”
See how Jah Shaka Surf Shop, a seasonal business with 2,000+ Google reviews, put their review replies on autopilot.

Get back to what you do best

Cooking great food and creating memorable nights. Let RepliFast handle the review replies and hand your evenings back. Pro from $19/mo billed yearly.

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See how we help other industries

Hotels, Salons and spas, Contractors, Clinics, Multi-location groups.